Last updated: 1 October 2025

1) Who we are

This Privacy Policy explains how Digilink Software Group FZCO (“Digilink”, “we”, “our”, “us”) collects, uses, discloses, and protects personal data when you visit digilinksg.com (the “Site”), contact us, or use our services.

• Data Controller: Digilink Software Group FZCO, DSO-IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates.

• Contact (privacy): [privacy@digilinksg.com] |

• If we process data on behalf of our clients (e.g., ad accounts, analytics, e-commerce platforms), we act as a data processor and our processing is governed by a Data Processing Addendum (DPA).

2) Scope

This Policy applies to the Site, any subdomains, contact forms, newsletters, proposals, customer support interactions, and marketing activities. It does not apply to third-party websites we link to.

3) What data we collect

a) Data you provide

• Contact form and lead data (name, email, phone, company, role, message)

• Contract and billing details (business address, VAT/TRN, purchase orders)

• Support and project communications (tickets, briefs, attachments)

b) Data we collect automatically

• Device and usage data (IP address, browser, OS, pages viewed, time on page, referrer URL)

• Cookies/pixels (see §7)

c) Data from third parties

• Ad and analytics platforms we manage for you (e.g., Meta, Google, TikTok, Snapchat)

• Public business info and lead sources (events, directories, referrals)

4) How we use your data (purposes)

• Respond to enquiries, provide proposals, and deliver services

• Set up and manage campaigns, accounts, integrations, and reporting dashboards

• Improve the Site, security, and user experience

• Send service notices and (with consent or as permitted) marketing communications

• Comply with legal obligations and enforce agreements

5) Legal bases (EEA/UK where applicable)

• Contract: to provide services or respond to requests

• Legitimate Interests: to run, secure, and improve our business and the Site

• Consent: for certain marketing, cookies, or where required by law

• Legal Obligation: record-keeping, tax, compliance

6) Sharing and disclosure

We may share personal data with:

• Service providers/Processors (hosting, analytics, CRM, billing, security, email delivery) bound by confidentiality and data-processing terms

• Advertising/analytics platforms you authorize us to manage (e.g., Meta, Google, TikTok, Snapchat)

• Professional advisers (legal, audit, accounting)

• Authorities where required by law or to protect rights and safety

• Business transfers (merger, acquisition, reorganization) subject to appropriate safeguards

We do not sell personal data.

7) Cookies, pixels & analytics

We use cookies and similar technologies to operate the Site, measure performance, and personalize content/ads. This may include:

• Essential cookies (site functionality, security)

• Analytics (e.g., Google Analytics)

• Advertising pixels (Meta, Google Ads, TikTok, Snapchat) to measure conversions and build audiences

You can manage preferences via our Cookie Banner/Settings and through your browser. Opt-outs for major platforms are available via their settings and industry tools (e.g., Ads Settings, YourAdChoices). Some features may not function without cookies.

8) International transfers

Your data may be processed outside the UAE. We implement appropriate safeguards consistent with UAE Federal Decree-Law No. 45 of 2021 (PDPL) and, where applicable, DIFC DP Law 2020, EU/UK GDPR (e.g., contractual clauses and risk assessments) to protect your information across borders.

9) Data retention

We retain personal data only as long as necessary for the purposes set out above or as required by law. Typical periods:

• Sales/lead records: up to 24 months after last interaction

• Contract/accounting records: 7 years (or applicable statutory period)

• Client project data: for the duration of the engagement plus 90 days, unless otherwise agreed or legally required.

10) Security

We apply administrative, technical, and physical safeguards (access controls, encryption in transit where applicable, network security, least-privilege policies, monitoring, and backups). No system is 100% secure; please notify us immediately of any suspected incident.

11) Your rights

Depending on your location (e.g., UAE PDPL, DIFC DP Law, EU/UK GDPR), you may have rights to:

• Access, correct, or delete your personal data

• Restrict or object to processing

• Data portability

• Withdraw consent (where processing is based on consent)

• Lodge a complaint with a supervisory authority (e.g., UAE Data Office, DIFC Commissioner, or your local authority)

Request these by emailing [privacy@digilinksg.com]. We may need to verify your identity.

12) Children

Our Site and services are intended for business use and are not directed to children. We do not knowingly collect data from individuals under the applicable age of consent.

13) Third-party services we manage for clients

When you authorize us to manage your platforms (e.g., Meta, Google, TikTok, Snapchat, Shopify, analytics, CRM), we process data strictly on your instructions under our service agreement/DPA. Each platform’s privacy terms also apply.

14) Links

The Site may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal data.

15) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest version. Significant changes will be communicated on the Site or by email where appropriate.

16) Contact

For questions, requests, or complaints about this Policy or your data, contact:
Digilink Software Group FZCO